BIO CONNECT 4.0

Privacy policy

Effective date: 6 October 2026

This policy explains how the Bio Connect 4.0 event organisers use information through the Bio Connect 4.0 Android and iOS apps and the associated event registration service at reg.bioconnect.kerala.gov.in. For privacy questions, contact bioconnect@bio360.in.

Information we collect

You can browse the event guide, speakers, sessions, activities, venue details and FAQs without creating an attendee account. When you register, we collect the attendee's name, email address, phone number, designation, institution or organisation, registration category and optional WhatsApp consent. If you register someone else, you must have permission to provide their information.

The associated registration website may also collect exhibitor contact information, company descriptions and logos, attendee rosters, payment references, payment dates, amounts and payment evidence that you submit. We keep registration status, pass identifiers, delivery status and organiser review records to operate the event.

If you add your pass to the app, you can choose to let attendees who scan your badge in the app also receive your email address, your phone number, or both. Both choices are off until you turn them on under your pass in My passes, and you can turn them off at any time. Without them, a scan shows only what your printed badge already shows: your name, designation, organisation and registration category.

If you use Moments, the app takes a selfie with your consent and sends it, through our service, to the event photo service so it can find event photographs of you. The selfie is linked to an anonymous identifier for your pass; your email address and phone number are not sent to the photo service.

If you give feedback in the app, we receive your rating and optional comment for the event or a session, with a random identifier created by the app on your phone. Feedback is not linked to your registration, name or contact details.

Our servers and infrastructure providers process technical information such as IP addresses and request metadata to deliver content, secure the service and limit abuse. The app does not include advertising or analytics SDKs. It uses your camera only when you scan a pass or badge QR or take a Moments selfie, and it does not access your microphone, your phone's contacts or your precise location.

How we use information

• Register attendees and exhibitors, review registrations and verify reported payments.
• Issue and deliver passes, manage pass validity and support event admission.
• Send registration confirmations, recovery links and essential event communications.
• Deliver passes and event updates through WhatsApp when you opt in.
• Let attendees save each other as contacts by scanning badges, sharing email and phone only where the badge holder has chosen to.
• Find your event photographs in Moments when you ask us to.
• Understand what attendees thought of the event and its sessions, using anonymous feedback.
• Respond to support requests, correct information and protect the service against misuse.

We do not sell attendee personal information or use it for targeted advertising.

Who receives information

Authorised organisers and event staff can access information needed for registration, payment review, support and admission. Service providers process information needed to provide hosting, storage, email, messaging and photo services: Amazon Web Services for infrastructure, Postmark for email delivery, Meta/WhatsApp for WhatsApp messages when enabled with your consent, and the event photo service for Moments selfies when you use Moments. Attendees who scan your badge in the app receive the badge details described above, and your email address or phone number only if you chose to share it. Information may be processed outside your country through these providers.

When you open a payment service, map, brochure or other external website, that service's privacy policy applies. Payment services process payment information directly; the app does not collect card details or banking passwords. We may disclose information when required by law or to investigate fraud and protect the service.

Exhibitor names, approved company descriptions and logos may be published in the event directory. Attendee contact details and private payment evidence are not published in that directory.

Storage and security

Requests to our production service use HTTPS. Access to registration records is restricted to authorised personnel, and private uploads are stored separately from public event content. The service uses authentication and access controls for staff and private registration links for attendees. Keep your registration links and passes private. No transmission or storage method can be guaranteed completely secure.

Retention and deletion

Registration and related records are retained for event administration, support, payment reconciliation, accounting, dispute resolution and applicable recordkeeping obligations. There is currently no automatic deletion schedule for registration records. Deletion is handled by the organisers on request, subject to records that must be retained for these purposes. Retained records remain subject to access controls; backup copies may remain until their backup retention cycle ends.

You can remove your Moments selfie in the app at any time; this asks the event photo service to delete it, and your matched album is then no longer available. Anonymous feedback is kept with the event records. If you stop sharing your email or phone, attendees' apps remove those details when they next refresh their contacts, but we cannot remove what someone has already copied or exported from their own phone.

To request access, correction or deletion of your information, or withdraw optional WhatsApp consent, email bioconnect@bio360.in with the subject “Bio Connect privacy request”. Include your registration reference, if available, and send the request from your registered email address where possible. We may ask for information needed to verify your identity before acting and will explain if any records need to be retained. You do not need an app account to make a request.

Device storage and permissions

The app includes public event content for offline use and may hold loaded content and form information while it is running. Your agenda, reminder settings, the contacts you save with your notes and tags, and your feedback answers are stored only on your phone; saved contacts and passes are kept in the phone's secure storage. Exporting contacts creates a file that you choose where to share. Removing the app clears its local app data, except that iPhones may keep items in secure storage after the app is deleted; remove saved passes and contacts in the app first if you want them gone. Removing the app does not delete registration records held by the organisers.

With your permission, the app shows notifications to remind you before sessions you saved; these are scheduled on your phone. Adding a session to your calendar opens your calendar app so you can confirm it; the app does not read your calendar. Saving Moments photos to your photo library asks for permission to add photos. Directions open in an external map service; the app does not collect your precise location.

Children

This is a professional event app and is not directed at children under 13. If you believe a child has provided personal information without appropriate permission, contact us so we can review and address it.

Changes and contact

We may update this policy when the app or our data practices change. The effective date above identifies the latest version.

Privacy contact for Bio Connect 4.0: bioconnect@bio360.in.